About Us

This website is owned and operated by I Cycle Limited whose registered address 44 York Street, Clitheroe, England, BB7 2DL. Company number 08377313 registered in England.


Customer Service Contact


Our customer service team can be contacted via telephone on 01772347927 Monday-Saturday 9:30-17:00 or email hello@icelectric.co.uk. 


Making a Contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.


In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us. If you have purchased something from one of our Merchant Sellers, your legal contract is with them. In this case we highly recommend that you carefully read their terms and conditions and status of terms. It will be evident on the website when you are making a purchase from one of our merchant sellers.


Privacy Policy

All of the information that we collect is done so lawfully and will be used in accordance with the Data Protection Act 1998 for order completion and account processing activities only. We will never pass your details to other parties without your consent.

Klarna’s Privacy Policy

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Cancelling / Amending of Orders

You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery.


All refunds for cancelled orders will be completed within 5 working days of cancellation if done so before despatch, or 14 days from the return of cancelled goods.


If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage.


If you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage, deterioration or loss in value, we will charge you for the reduction in value.


You can amend or cancel your orders by emailing. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.



If the e-bike or accessory is subject to a warranty claim , the customer will pay for the cost of freighting the product(s) back to I Cycle Ltd, and must provide a data trail of the return including a copy of the freight invoice and tracking information. During transit the customer is responsible for the product(s), and should ensure suitable insurance is in place to cover damage or loss.